Hi, my name is Rob Morgan
Introduction
Fun fact: Dolly the sheep (the first cloned animal) was named after Dolly Parton, since her DNA was taken from a mammary cell.
Hi, my name is Rob Morgan. I have a background in customer service, technical support, tax preparation, and project coordination. Currently, I provide seasonal customer support for TaxSlayer Pro, assisting businesses with tax returns and ensuring accurate record keeping. Previously, I've worked as a Safety Officer ensuring guest safety, an Implementation Specialist at Bank of America managing project tasks, a seasonal Tax Preparer for H&R Block and TaxSlayer, a Sales Associate improving product visibility, a courier driver, and an IT Help Desk Technician resolving technical issues and managing systems. I studied Environmental Studies at the College of Coastal Georgia.
Professional History
Seasonal Customer Service Representative at TaxSlayer Pro
November 2024 - Present
- Provided top-notch remote customer service through phone support.
- Ensured accurate record keeping and assisted businesses with personal and corporate tax returns.
- Addressed customer inquiries promptly and efficiently, maintaining high satisfaction levels.
- Collaborated with team members to streamline processes and enhance the overall customer experience.
Safety Officer at Jekyll Island Club Resort
August 2023 - August 2024
- Proactively ensured guest and staff safety through patrols and enforcing safety protocols.
- Provided transportation and historical property tours for guests.
- Assisted the breakfast crew in the kitchen each morning on opening procedures.
Implementation Specialist at Bank of America
March 2023 - November 2023
- Built trust with stakeholders, led a project, performed due diligence, and mentored new team members.
Tax Preparer (Seasonal) at H&R Block
January 2023 - July 2023
- Prepared personal income tax returns for clients both in-person and remotely.
- Ensured accuracy and compliance with tax regulations.
- Assisted clients with IRS letters.
Seasonal Customer Service Representative at TaxSlayer
December 2021 - March 2022
- Provided top-notch remote customer service through phone and chat support.
- Ensured accurate record keeping and assisted customers with personal tax returns.
- Addressed customer inquiries promptly and efficiently, maintaining high satisfaction levels.
- Collaborated with team members to streamline processes to improve the overall customer experience.
Seasonal Sales Associate at Savannah Bee Company
November 2021 - December 2021
- Strategically placed products to increase sales by 40%.
- Exceeded goals by implementing effective product placement strategies.
- Fixed the phone system to enhance customer experience and communication efficiency.
Courier Driver/Independent Contractor at Island Time Takeout
June 2021 - November 2021
- Efficiently delivered orders and onboarded new customers and partner restaurants.
- Averaged over 20 deliveries per day, demonstrating strong time management skills and dedication to customer satisfaction.
IT Help Desk Technician at Marshland Credit Union
December 2020 - May 2021
- Resolved complex technical issues, automated processes, and managed access control.
- Studied for CCNA and learned CSS, HTML, and JavaScript to build an in-house ticketing system.
- Ensured efficient operations and security of computer systems and Windows Servers.
Education
College of Coastal Georgia | Brunswick, GA
Environmental Studies
Certifications
CompTIA A+
January 2022
CompTIA A+ is the industry standard for launching IT careers into today’s digital world.
Florida Class D Security License
August 2023
Unarmed contract security officer license.
Amateur Radio Operator's License (Technician Class)
December 2013
Has access to all amateur radio frequencies above 30 megahertz, allowing communication locally and most often within North America. It also allows for some limited privileges on the HF (also called "short wave") bands used for international communications.