Hi, my name is Rob Morgan
Introduction
Fun fact: Dolly the sheep (the first cloned animal) was named after Dolly Parton, since her DNA was taken from a mammary cell.
Professional History
Engineer I at Jekyll Island Club Resort
August 2023 - TBD
- Maintains the general condition of the property through basic electrical, carpentry, plumbing, mechanical, and painting work.
- Responds promptly to maintenance requests from all departments, completing work orders on time and to a high standard.
- Participates in the preventive maintenance program for all building equipment and rooms, ensuring the smooth operation and longevity of assets.
- Completes other special projects assigned periodically by the Chief Engineer and Engineering Manager, demonstrating versatility and adaptability.
Tax Preparer at H&R Block
January 2023 - July 2023
- Prepared personal income tax returns, ensuring accuracy and compliance with all applicable tax laws and regulations.
- Advised clients on financial adjustments to optimize their tax liability, considering their individual circumstances and goals.
- Performed due diligence and verified documentation to support all tax claims and deductions.
Treasury Implementation Advisor at Bank of America
March 2022 - November 2022
- Anticipated and answered questions clearly and articulately, building trust and rapport with stakeholders.
- Coordinated and led a project to raise awareness of a critical need, applying strong project and team leadership skills to ensure success.
- Performed due diligence and valuation processes, mitigating risk and maximizing shareholder value.
- Mentored and trained new team members, contributing to their development and increasing overall productivity.
Customer Experience Specialist at Savannah Bee Company
October 2021 - December 2021
- Increased foot traffic by strategically showcasing select products outside of the store, resulting in a significant increase in sales.
- Contributed to two of the highest revenue days in the store's history, demonstrating exceptional sales skills and dedication to customer service.
- Consistently exceeded sales goals by a daily average of 40%, highlighting my ability to achieve and surpass expectations.
- Collaborated effectively with third-party support to resolve issues with the phone system, demonstrating my problem-solving and teamwork skills.
- Conducted minor maintenance tasks on computer systems, demonstrating my technical aptitude and commitment to maintaining a smooth-running operation.
Helpdesk Specialist at Marshland Credit Union
December 2020 - May 2021
- Automated two department processes using batch scripting and critical thinking, streamlining workflows and increasing efficiency.
- Supported 50 front-line representatives through help desk operations, providing timely and effective resolution to technical issues.
- Serviced, upgraded, and secured 40 computer systems in person, remotely, and over the phone, demonstrating technical proficiency and problem-solving skills.
- Generated reports using SQL to track and analyze key performance metrics.
- Managed employee access to internal systems, adding and removing 5 employees as needed.
Certifications
CompTIA A+
January 2022
CompTIA A+ is the industry standard for launching IT careers into today’s digital world.
Florida Class C Security License
January 2023
Unarmed contract security officer.
Amataur Radio Operator's License (Technician Class)
December 2013
Has access to all amateur radio frequencies above 30 megahertz, allowing you to communicate locally and most often within North America. It also allows for some limited privileges on the HF (also called "short wave") bands used for international communications.
Contact Me
I'd love to get in contact with you, so please feel free to reach me on any of these platforms.
Made with ❤ with HTML, CSS, Javascript, & Bootstrap. Template from Rosacodes